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Quality Assurance
Quality Management that Ensures High Standards
Our Quality Management System has become an invaluable tool in helping us establish a better understanding of Client and Candidate needs, which is underpinned by the development and monitoring of highly effective processes that help us to achieve these needs.
The Fircroft Quality Management System is fully certified by SGS to the ISO 9001:2008 International Standard for Quality Management. Our Quality Management System is continually audited both internally and by an external UCAS accredited ISO9001 assessment body. This ensures that we maintain our high standards and continually improve upon the service that we are able to offer all of our Clients and Candidates. Our Quality Management programme ensures the high standard of customer service is delivered to all candidates and clients as well as providing a working environment in which our staff are to grow and develop with Fircroft.
The Fircroft Quality Management programme is managed through an Integrated Management System (IMS) which is certified by SGS to the requirements of Pas99 which is the international standard for integrated management systems. This means that the Fircroft Quality Management System effectively links in with the Fircroft Occupational Health & Safety Management System and Fircroft Environmental Management System of which are both externally assessed and certified in line with the requirements of OHSAS 18001 & ISO14001.
Throughout the timeframe of the recruitment process and the contractor assignment we aim to deliver a world-class service that sets us apart from our competitors and ultimately means that we become the default choice for candidates and clients, when they return into the job market, either looking for the next assignment or looking for the next right candidate.
Our brand values underpin our business standards that evolved to help us both define and drive our business forward. Quality is one of our brand values and it is the one that we take the very seriously.
Martin Fiddler
Quality and Systems Manager
Fircroft
