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Ensuring High Standards with Quality Management

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Martin Fiddler, Fircroft’s Quality Systems Manager, discusses how the business continues to ensure high standards are maintained for both clients and candidates.

Here at Fircroft, our Quality Management System has become an invaluable tool in helping us establish a better understanding of client and candidate needs, which is underpinned by the development and monitoring of highly effective processes that help us to achieve these needs.

The Fircroft Quality Management System is fully certified by SGS to the ISO 9001:2008 International Standard for Quality Management. Our Quality Management System is continually audited, both internally and externally, by a UCAS accredited ISO9001 assessment body. This ensures that we maintain our high standards and continually improve upon the service that we are able to offer all of our clients and candidates. Our Quality Management programme ensures a high standard of customer service is delivered to all candidates and clients as well as providing a working environment in which our staff are able to develop and grow with Fircroft.

The Fircroft Quality Management programme is managed through an Integrated Management System (IMS) which is certified by SGS to the requirements of Pas99 which is the international standard for integrated management systems. This means that the Fircroft Quality Management System effectively links in with the Fircroft Occupational Health & Safety Management System and the Fircroft Environmental Management System, of which are both externally assessed and certified in line with the requirements of OHSAS 18001 & ISO14001.

Throughout the timeframe of the recruitment and contractor assignment processes we aim to deliver a world-class service that sets us apart from our competitors. This ultimately means Fircroft becomes the default choice for candidates and clients when they return into the job market, either looking for the next assignment or looking for the next candidate for a role.

Our brand values underpin our business standards which both define and drive our business forward. Quality continues to be a key brand value and provides a solid foundation for the promotion of business excellence.

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