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  • Job reference: RMS0000282

Contractor Services Co-Ordinator

  • Sector: Administration
  • Location: Stockton-on-Tees, County Durham
  • Job type: Permanent
  • Date posted: 27/02/2018
  • Duration: permanent
  • Time left:
    d h m s
    (27/03/18)
This vacancy has now expired.
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The Role:
Duties Include:
Systems and Process
* Full responsibility for on boarding of all contractors (sourced and select temps).
* RMS - in depth knowledge, focus on assignment set ups/functionality (including PO fields) and tax/candidate set ups.
* Approval of RMS Payroll forms.
* RMS Placement - set as current recruiter.
* Maintenance/completion of all RMS QA tasks.
* Maintenance of Hot Retention List and contact with Gold Candidates.
* Creation and maintenance of 2nd Tier placements.
* Invoicing and Account Codes - requests and use of account codes, knowledge of Customer Defined Fields.
* Understanding of the Service Centre processes within payroll, invoicing and credit control.
* HMRC Regulations (and candidate set up use in RMS) Back up documentation requirements (and the effects upon tax status in RMS).
* Purchase Orders - maintenance and updates within RMS.

Documentation and Reports
* Producing contracts.
* Producing letters of intent.
* Starter Packs - Knowledge of all related documentation and process for sending S.P.'s to contractors. Ensure starter pack is completed & returned, also ensuring that the relevant information is contained in it, if not, the starter pack amendment process has to be followed.
* Obtain all relevant placement documentation (linked to Starter Packs) and ensure return of all documentation is attached to RMS.
* Production of weekly/monthly/quarterly reports for Clients, related to live workers and terminations.
* Coordinating Client communication to the Business Unit.

Customer Service
* General Customer Service - Q&A techniques and objection handling.
* Client Issues (escalating appropriately to the Account Manager).
* Regular communication, highlighting business development opportunities to the Account Manager.
* Escalate appropriately to Back Office departments any issues raised by a client or contractor, ensuring a resolution is provided.
* Notify Company Solicitor and Group HSSE Manager of any accidents and incidents involving contractors.

On-boarding
* Providing Logistics relevant information to book Mobilisation travel for contractors and following up with the Logistics Department ensuring everything has been arranged. For further travel, requests will be made directly with the travel teams. AC's must obtain authorisation from hiring managers and support the provision of back up documentation for the Logistics Department.
* Informing Logistics of overseas medical insurance for Contractors.
* Support for the Visa team (in conjunction with Logistics & Carlson Wagonlit) where applicable for Contractors

The Company:
Fircroft is a leading global provider of HR and Recruitment solutions to the Natural Resource and Engineering Sectors. With offices in 45 countries, Fircroft employs over 600 staff globally delivering services to some of the world's best known companies. Turnover currently stands at £900m, Fircroft is one of the largest and most successful privately-owned businesses based in the North West of England. Built on the foundation of outstanding brand values.

Essential Skills / Qualifications:
* Good level of education.
* University Qualification desirable.
* Demonstrable organisational experience ie office management, account management.
* Proactive, responsible and self motivated.
* Ability to work on own initiative and with the rest of the BU team.
* Strong IT skills.
* Strong Communication/Interpersonal Skills both internally and externally.
* Ability to work under pressure and to deadlines.
* Ability to organise and prioritise

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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