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  • Job reference: RMS0000279

Quality Management Co-Ordinator

  • Sector: Administration
  • Location: Warrington, Cheshire
  • Job type: Permanent
  • Date posted: 27/02/2018
  • Duration: permanent
  • Time left:
    d h m s
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The Role:
Audit the payroll input to minimize errors prior to distribution. To review all subsequent internal errors and invoice queries received from clients to identify the required corrective action for distribution to the relevant Shared Service and Front Office teams for completion. Offering support with the identification and resolution of the root cause of errors across all teams and driving action against open queries along with Ad hoc projects as appropriate.

* Review of payroll input to identify errors before payments/invoices are generated
* Review of all client queries and internal errors to identify all corrective action required
* Outlining clearly and concisely the necessary actions across all appropriate teams to achieve the 100% correction of the invoice and redistribution to the client.
* Recording and monitoring of root causes of queries by client/Bunit for reporting to the Wider Business to promote necessary process change
* Notifying the Process Improvement team immediately if there is a required change to 'Work Instructions'
* Monitoring the volume and progress of queries with each teams and prompting for timely resolution
* Liaising with Service Centre and other Front Office departments to resolve issues associated with queries
* Providing regular updates on progress using excel and other reporting tools
* Working with Credit Controllers on 'Contractor wide' or 'Client wide' issues which are preventing the payment of invoices - identifying corrective action and driving through query resolution.
* Liaising directly with clients as appropriate
* Support to the 'Close Out process' for Clients
* Taking ownership of Ad hoc projects and driving through results against defined objectives including reporting to the business of progress.

Essential Skills / Qualifications:
Good Educational Background
Excellent people skills
Good Excel skills.
A keen eye for detail
Ability to work independently and as part of a team
Good time management and organisation skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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