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  • Job reference: RMS0000359

Quality Management Coordinator

  • Sector: Finance
  • Location: Warrington, Cheshire
  • Job type: Permanent
  • Date posted: 18/01/2019
  • Duration: permanent
  • Time left:
    d h m s
    (18/01/20)
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To review all new starter forms submitted certifying all information and documentation is compliant prior to submission to payroll. Audit the payroll input to minimize errors prior to distribution. To review all subsequent internal errors and invoice queries received from clients to identify the required corrective action for distribution to the relevant Shared Service and Front Office teams for completion. Offering support with the identification and resolution of the root cause of errors across all teams and driving action against open queries along with Ad hoc projects as appropriate.

Duties:


* Review of new starter forms to ensure all documents and required details are sufficient and compliant before the information is processed into the payroll system
* Review of payroll input to identify errors before payments/invoices are generated
* Review of all client queries and internal errors to identify all corrective action required
* Outlining clearly and concisely the necessary actions across all appropriate teams to achieve the 100% correction of the invoice and redistribution to the client.
* Recording and monitoring of root causes of queries by client/Business unit for reporting to the Wider Business to promote necessary process change
* Notifying the relevant department immediately if there is a required change or amendment needed to 'Work Instructions' in order to ensure instructions are accurate and informative for the use of other departments
* Monitoring the volume and progress of queries with each teams and prompting for timely resolution
* Liaising with Service Centre and other Front Office departments to resolve issues associated with queries
* Providing regular updates on progress using excel and other reporting tools
* Working with Credit Controllers on 'Contractor wide' or 'Client wide' issues which are preventing the payment of invoices - identifying corrective action and driving through query resolution.
* Liaising directly with clients as appropriate
* Support to the 'Close Out process' for Clients
* Taking ownership of Ad hoc projects and driving through results against defined objectives including reporting to the business of progress.

Essential Skills:


* Good Educational Background
* Excellent people skills
* Good Excel skills.
* A keen eye for detail
* Ability to work independently and as part of a team
* Good time management and organisation skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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