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  • Job reference: RMS0000285

Trainer - Business Readiness Lead

  • Sector: HR & Training
  • Location: Warrington, Cheshire
  • Job type: Permanent
  • Date posted: 28/02/2018
  • Duration: permanent
  • Time left:
    d h m s
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The Role:
As a Systems Trainer you will support Fircroft's staff in all offices across selected regions by delivering systems training to up-skill people's knowledge and understanding, which will include induction for all new starts and ongoing support for existing staff; Refresher training and support with new functionality and upgrades with system processes; Working closely with Heads of departments and Country Managers/Directors; Working remotely with Head Office and the Head of Business Readiness on strategic planning. Some travel to other overseas locations to support systems users with functionality processes and business processes, maybe required. Relationship building to support the embedding of processes and systems usage.

You will support the business with internal and external systems training. (See Systems List), Develop and write training materials to deliver in a class room environment and or Web based portals. You will be involved with strategic thinking and implementation of the use of new and existing systems to best support the business and our clients. This may involve some external training with Clients and Contractors. You will ensuring Fircroft's staff utilise our systems in the correct manor. Conduct Induction training to new staff, log and record training activity and continually update training aids & documentation. Due to time zones, some early & late working hours will be required from time to time. As a Trainer you will develop expertise within their specialist areas, although those focused on the use of learning technologies could cover any content.

Typical duties are likely to include:
* Carrying out training needs analyses;
* Defining the skill sets needed to perform different roles;
* Carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
* Designing training programmes appropriate to the skills needed;
* Developing an appropriate mix of formal and informal development activities;
* Ensuring the learning environment and resources support learner needs;
* Designing course materials and other documents such as handouts, manuals and exercises;
* Preparing the learning environment and resources, including setting up IT equipment where appropriate;
* Delivering training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. eLearning and webinar) settings;
* Supporting and coaching learners using learning technologies to deliver skills;
* Evaluating the effectiveness of training programmes and learning outcomes;
* Liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organisation;
* Developing peer networks to keep abreast of current thinking; maintaining appropriate records of learner development and resource allocation
* Reporting in weekly meetings on activities in region

System that will be supported by Business Readiness team.
* RMS - Global coverage
* CRM - Global coverage
* AX - Global coverage
* Share Point - Global coverage
* Yammer - Global coverage
* OneDrive (Cloud) - Global coverage
* Video - Global coverage
* Microsoft 365 stack - Global coverage
* Outlook - Global coverage - Global coverage
* Skype for Business - Global coverage
*TeamViewer - Global coverage
* Connect - Global coverage
* STI/Safe - UK/USA coverage
* Error Log - UK Finance/Credit Control
* Fieldglass - Global coverage
* People-Fluent - Global coverage
* Fircroft Engage - Global coverage
This is not an exhausted list and will develop as new systems are introduces to the business

Essential Skills / Qualifications:
* CIPD Certificate in training or equivalent
* Experience in delivering systems training, 1-1 and groups, both class room or via web links is essential
* Experience working with training need analysis and evaluation of systems training
* Experience in design of training materials and modules
* A good understanding of Office, such as Outlook, Word, Excel, & PowerPoint
* Knowledge of remote and e-learning delivery
* A thorough knowledge of operating systems, networking, hardware and software
* The ability to explain problems and solutions clearly to non-technical users
* The ability to prioritise, work under pressure and meet deadlines
* Ability to plan, design, develop or adapt training
* Confidence to deliver training to individuals and groups at all levels
* Excellent spoken and written communication skills
* Up-to-date knowledge of commonly used IT programs and systems
* Experience of 'training needs analysis' to adapt to learners' abilities
* Writing skills fo

Desirable Skills / Qualifications:
* A good understanding of, or Qualification in Microsoft Dynamics 365
* Experience delivering systems training globally
* Experience of introducing, and training new systems into a business

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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