Accessibility Links
  • Job reference: RMS0197715

IT Support Officer

  • Sector: Other
  • Location: Perth CBD, Western Australia
  • Job type: Contract
  • Date posted: 07/08/2018
  • Duration: 3-4 months
  • Time left:
    d h m s
    (04/09/18)
This vacancy has now expired.
Send jobs like this to my email    What's this?

The Role:

To provide 1st & 2nd level Desktop and IT Administrative support to Staff, Contractors and Clients.

KEY ACCOUNTABILITIES

  • Delivering Incident, Request and Problem Management services via phones and Service Desk database as per IT Service Level Agreement.
  • New user account creation including transfers, change of status, deletions and desk move as per IT Standards.
  • Accurately maintain Asset Registry for all IT assets provided to end users
  • Maintain, create and update the IT Working Procedure Library (documentation)
  • Security Group Creation and assigning Folder permissions via AD
  • Computer replacement / deployment via deployment schedules
  • Daily backup administration using Backup exec
  • Remote support of satellite offices and staff
  • Offsite support of installations, roll outs and Projects
  • Roll out, Support and Administration of Smartphones via Airwatch
  • Onsite Video Conferencing support and management
  • Administration of Cisco Call Manager and Cisco Unity Messaging

KEY SELECTION CRITERIA

Qualifications (Educational/Professional):

  • Degree in IT related discipline or equivalent

Knowledge/Skills:

  • Good working knowledge of MS Windows and desktop products including XP and Win 7.
  • Active Directory and File permissions
  • Lotus Notes & application support
  • ITIL

Experience:

  • Minimum 2 years' experience in an IT support role

Personal Attributes:

  • Exceptional Customer service and documentation skills
  • Excellent communication skills including written and verbal
  • Enthusiastic , goal focused, team player
  • Ability to prioritise tasks, learn on the job and work unsupervised
  • Strong commitment to HSE requirements. Must be able to physically lift and transfer IT equipment in a safe manner.
  • Required to work extended hours and as required by production roll-outs and other IT Projects
  • Must be committed to self-education through "on the job" learning and via Technical Manuals etc.



The Company:
With a core presence in over 45 countries worldwide our client is a successful performance enhancer within the energy industry. A leading technological, systems and service provider within the Oil and Gas industry.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

Similar jobs
Lucielle DeQuintal
Environmental Reporting Analyst Location Inner Suburbs Brisbane, Queensland Duration 3 months The key objective for Environmental Reporting Analysts is...
Lucielle DeQuintal
Business Process Specialist Location Perth CBD, Western Australia Duration 12 months The Role: Assist functional administration of JIRA and...
Lucielle DeQuintal
Recruiter Advisor-Expressions of Interest Location Perth CBD, Western Australia Duration 12 months The Role: In this varied and busy global role...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.