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  • Job reference: RMS0216059

IT Service Management Consultant

  • Sector: Oil & Gas
  • Location: Qatar
  • Job type: Contract
  • Date posted: 02/09/2019
  • Duration: 5 months extendible
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The Role:
Key Responsibilities

 Conduct full assessment of the current "as is" situation
 Provide a comprehensive finding and improvement recommendation report (covered the ITSM overall and individual process)
 Develop process improvement plan
 Develop process design and implementation plan
 Design and develop SACM, Knowledge, Capacity, Continuity, SLM, Release and CSI processes
 Process design must include all process elements, such as; Policy, Procedure, KPI's & Metrics, Roles & Responsibilities, RACI, Reporting and Training material etc.
 Service Level Management Process design will include defining and developing the Service level agreements (SLA's),Operation Level Agreement (OLA's) and Underpinning Contracts (UC's) for all IT services
 Conduct process design workshops and presentations
 Improve existing ITSM processes policy and procedures
 Provide knowledge transfer sessions to all processes practitioners
 Provide input and customization recommendation to ITSM tool implementation project
 Provide implementation progress report
Educational Qualification
 Bachelors Degree in Computer Science or related fields
 ITILv3/11 Expert Certification
ITIL v3/11 Practitioner Certification
 Project Management skills

Required Professional Qualifications/Skills ( minimum 7 years' experience )
 Knowledge of implementation strategies for ITIL v3/11-based service strategy, design, transition, operations and CSI
 Consultation experience with developing, implementing and operating Event Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Service Portfolio, Service Catalogue, Capacity Management, Continuity Management, Availability Management and Service Asset and Configuration Management.
 Experience with ITILv3/11 continual service improvement
 Knowledge of Enterprise IT operations processes and procedures
 Experience with enterprise ITSM tools BMC-Remedy
 Ability to balance multiple concurrent activities and manage time efficiently
 Possession of excellent oral and written communication skills
 Experience with performance analysis, quality assurance, quality control, and
 Experience with IT problem solving and process management
 Experience in working with customer service, information security, IT systems architecture, and development teams
 Experience in infrastructure operations, business analysis, or process design.
 Experienced in using Microsoft Project, MS Visio, and MS PowerPoint
 Experience with leading, facilitating and documenting design workshops
Experience in developing ways of accomplishing goals with little or no supervision and with deliverable based model, depending on oneself to complete objectives and determining when escalation of issues is necessary.

The Company:
Our Client is the largest LNG producing company in the world, with an annual LNG production capacity of 42 million tonnes per annum (MTA), safely and reliably delivering LNG to customers around the globe from world-class facilities in Qatar.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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