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  • Job reference: RMS0227597

Account Manager

  • Sector: Recruitment
  • Location: Billingham, County Durham
  • Job type: Permanent
  • Date posted: 28/09/2020
  • Duration: permanent
This vacancy has now been filled.

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The Role:

A fantastic opportunity has arisen to join Fircroft, working with a local Oil & Gas operator you will be responsible for managing the contract workforce on behalf of the client. Utilising your skills and experience to create trusted relationships with the client and contractors.
Roles & responsibilities

* Serve as the lead point of contact for any and all client account management matters.
* Working in partnership to build and maintain long lasting client relationships.
* Overseeing all contractor management, including performance management, contractual and personal issues.
* Liaise with cross-functional teams (Legal, Payroll, Invoicing, Recruitment & Process improvement) to improve operational .
* Clearly communicate the progress of monthly/quarterly activity and revenue to the client & internal stake holders.
* Ensure timely and successful delivery of solutions according to customer needs and objectives.
* Prepare & present MI, Improvements to service, and training to clients & contractors.
* Conduct contractor checks based on client requirements on a regular basis.
* Manage client requests or issue escalations as needed.
* Liaise with invoicing departments both internal and external on a Weekly/Monthly basis to ensure there are no discrepancies.
* Ensure all costs & spend are sent to client on a regular basis for approval.
* Ensure you are present for all client site visits especially from key client focal points.
* To ensure that service delivery is in accordance with contracted scope of work and/or service level agreements. Capture all data utilising internal recruitment systems to ensure KPI's are achieved as per SLA.
* Fully support a culture of performance reviews throughout the business where all people are assessed for competence and appraised on a 6-monthly basis.
* Conduct regular meetings with client HR team and Hiring Managers.
* Act as a focal point for all queries pertaining to the client
* Assist in review and developing procedures, work instructions and process maps working closely with client HR team.
* Conduct regular client and site visits and cascade the relevant information to key stake holders internally.
* Understand client contracts and work towards cost optimisation and operational efficiency's.
* Any other duties as directed in support of business by Lead Account Manager.

Essential Skills / Qualifications:

* Extensive client management experience
* Strong service level delivery experience
* Excellent communication and interpersonal skills
* Development and management of KPI's
* Sound analytical skills
* Strong negotiation & Influencing skills
* Ability to work under pressure to tight deadlines
* Demonstrate a methodical approach
* Exceptional time management skills
* Manage and lead multiple projects

Desirable Skills / Qualifications:

Understanding of Contract types and contracts management ideally

About Fircroft:

Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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