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  • Job reference: RMS0205943

IT-Service Desk Support II

  • Sector: Engineering
  • Location: Calgary, Alberta
  • Job type: Contract
  • Date posted: 01/02/2019
  • Duration: 12 months renewable
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
-There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Scope of Work Examples:
-Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates

-Level II Support with 2-4 years experience Handles situations which may require adaptation of response or extensive research according to customers' response. Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met Mentor other service desk analysts, serve in team lead role and supervise them Off-line security or other complex requests/incidents

-Upgrade end of life laptops to current standard.
-Laptops imaged with Windows 10 and installing end user custom software.
-Decommissioning of old laptops

The Company:
Our client, a major owner/operating company, requires expertise for their LNG mega-project in Western Canada.This position is open to Canadian Citizens and Permanent Residents only.

Essential Skills / Qualifications:
Required skill set:
-Can work well with a team
-Able to accommodate a tight schedule
-Good organizational skills.
-Great communication skills as they will be interacting with the customer on a daily basis.
-Great troubleshooting skills to provide support post deployment if end user has issues or questions.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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