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  • Job reference: RMS0191813

IT Service Desk Analyst (multilingual)

  • Sector: Commercial
  • Location: Perth, Western Australia
  • Job type: Contract
  • Date posted: 13/03/2018
  • Duration: 6 months
This vacancy has now expired.
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The Role:
We are currently recruiting for a multilingual IT Service Desk Analyst. This integral position will be key in interfacing with employees across the APAC region and providing prominent solutions. The ideal candidate will have strong verbal communication skills, strong analytical skills in devising an efficient solution and ideally will be fluent in Mandarin or Bahasa.

This position will be located in our client's West Perth office for an initial 6 month contract.

Responsibilities may include but not be limited to:

  • Provide support on IT software and hardware issues.(LAN/WAN; Windows 7 &10; Microsoft Office 365 applications).
  • Adopt a continuous improvement approach in identifying potential chronic issues in IT delivery services and solutions and provide a solution.
  • Partner with business sites to ensure active communication on IT changes and implementations that will impact the business or the service desk operation.

The Company:
Our client is the world's largest exploration and production company with operations in over 29 countries. In Australia our client is leading the way in both upstream and downstream oil and gas projects with exciting developments for further Australia based projects ahead. As a market leader they are an enviable employer to join and be part of their continued success.

Essential Skills / Qualifications:

  • Ideal qualification or equivalent experience in IT Service Desk and training.
  • Experience working in a MNC in a similar position.
  • Fluency in Mandarin or Bahasa would be highly advantageous
  • Knowledge of Windows 7 & 10; Microsoft 365; LAN/WAN and common desktop knowledge.
  • Experience with laptop and mobiles would also be ideal.
  • Solid troubleshooting and analytical skills.
  • Strong verbal skills with ability to resolve problems via phone.
  • Valid Australian working rights.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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