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  • Job reference: RMS0205496

Service Desk Analyst

  • Sector: Commercial
  • Location: Perth, Western Australia
  • Job type: Contract
  • Date posted: 25/01/2019
  • Duration: 12 months
  • Time left:
    d h m s
    (08/03/19)
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The Role:
Our client is looking for an experienced English and Mandarin speaking Service Desk Analyst to provide first and second level IT support to business units within the Asia Pacific.

Responsibilities will include but not be limited to:
* Provides IT service desk support to company employees during the during the weekdays.
* Provide support on IT services and products (software and hardware), through various mediums such as telephone, remote desktop control and email.
* Continuously works towards identifying and correcting chronic issues in IT delivery services and solutions.
* Partner with business sites to ensure active communication on IT changes and implementations that will impact the business or the service desk operation.
* Provide assistance to other IT service groups as a background task.

The Company:
Our client is the world's largest exploration and production company with operations in over 29 countries. In Australia our client is leading the way in both upstream and downstream oil and gas projects with exciting developments for further Australia based projects ahead. As a market leader they are an enviable employer to join and be part of their continued success.

Essential Skills / Qualifications:
* Thorough knowledge of Windows 7 and 10, Microsoft Office 365 suite of applications, working LAN/WAN knowledge and other common desktop software.
* Solid understanding of installation and overall desktop business support. Troubleshooting / analytical ability essential.
* Excellent communication skills
* Ability to work with all support levels and interface with customers at all levels within the organisation.
* Ability to follow written procedures / security guidelines

Desirable Skills / Qualifications:
* Experience with laptop computers and mobile software.
* Previous IT Service Desk experience.
* Familiarity with the ITIL framework e.g ITIL Foundation Certification.
* Knowledge of ServiceNow or a similar incident tracking software will also be an advantage.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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