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  • Job reference: RMS0178849

Barrier Staff

  • Sector: Commercial
  • Location: Birmingham, West Midlands
  • Job type: Contract
  • Date posted: 24/04/2017
  • Duration: ongoing
  • Time left:
    d h m s
This vacancy has now expired.

The Company:
Our client is a train service operator who are dedicated to providing passengers with a safe, reliable, welcoming and value for money service which offers a real choice and a viable alternative to other modes of transport.

The Role:
Our client requires a Customer Service/Barrier Assistant to work on the ticket gates at Birmingham Moor Street station ensuring that all customers have a valid ticket to travel on the train. Delivering excellent customer service at all times.

* Manage customer security, respond to customer enquiries and in times of disruption, ensure that the customers' needs are placed first.
* Issue tickets and excess fares as appropriate to those customers not liable to pay penalty fares.
* Handling cash and depositing/reporting accurately.
* Deliver consistently high standards of proactive and reactive customer care and remain highly visible at all times.
* Take responsibility for management and operation of ticket gates.
* Carry out all tasks to comply with Cash regulations and Accountancy procedures.
* Perform all duties required to obtain a shift balance incorporating all documentation as instructed.
* Read all notices, instructions, and circulars and adhere to all instructions.
* Assist in the instruction of new staff as appropriate.
* Take responsibility for the overall appearance and cleanliness of the ticket office to ensure that it is maintained to the highest standard.
* Attend staff briefings and at times proactively contribute.
* Be prepared to act as a nominated person in possible penalty disputes that may go to court.

Desirable Skills / Qualifications:
* Experience of working in a front line customer service environment.
* Able to remain calm in all situations.
* Must be able to work at various shift times throughout the week (approximately 30 hours).

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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