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  • Job reference: RMS0183083

Barrier Staff

  • Sector: Commercial
  • Location: Birmingham, West Midlands
  • Job type: Contract
  • Date posted: 01/08/2017
  • Duration: 10 weeks
  • Time left:
    d h m s

The Role:
Barrier Staff
Contract - Ongoing ( 10 weeks initially)
Location - Birmingham Moor Street Station

Our client is a train service operator who are dedicated to providing passengers with a safe, reliable, welcoming and value for money service which offers a real choice and a viable alternative to other modes of transport.
The Role:

Our client requires a Customer Service/Barrier Assistant to work on the ticket gates at Birmingham Moor Street station ensuring that all customers enter and exit the gatelines safely, and all customers have a valid ticket to travel on the train. The Customer Service/Barrier Assistant will be responsible for delivering excellent customer service at all times as it is a key role which impacts on the customer experience

* Manage customer security, respond to customer enquiries and in times of disruption, ensure that the customers' needs are placed first.
* Issue tickets and excess fares as appropriate to those customers not liable to pay penalty fares.
* Handling cash and depositing/reporting accurately.
* Deliver consistently high standards of proactive and reactive customer care and remain highly visible at all times.
* Take responsibility for management and operation of ticket gates.
* Carry out all tasks to comply with Cash regulations and Accountancy procedures.
* Perform all duties required to obtain a shift balance incorporating all documentation as instructed.
* Read all notices, instructions, and circulars and adhere to all instructions.
* Assist in the instruction of new staff as appropriate.
* Take responsibility for the overall appearance and cleanliness of the ticket office to ensure that it is maintained to the highest standard.
* Attend staff briefings and at times proactively contribute.
* Be prepared to act as a nominated person in possible penalty disputes that may go to court.
* Report all equipment and facilities failures/faults in a timely manner

Desirable Skills:
* Experience of working in a front line customer service environment.
* Able to remain calm in all situations.
* Excellent communication skills
* Must be able to work at various shift times throughout the week including weekends, early starts, late finishes (approximately 30 hours).
* Able to work in a times pressured environment and also able to keep themselves motivated in periods of down time

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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