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  • Job reference: RMS0191726

Gateline Customer Service Assistant

  • Sector: Engineering
  • Location: Birmingham, West Midlands
  • Job type: Contract
  • Date posted: 09/03/2018
  • Duration: ongoing
  • Time left:
    d h m s
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The Role:
Our client is a train service operator who are dedicated to providing passengers with a safe, reliable, welcoming and value for money service which offers a real choice and a viable alternative to other modes of transport.
The Role:
Our client requires a Gateline Customer Service Assistant to work on the ticket gates at Birmingham Moor Street Station. The Gateline CSA will be responsible for delivering excellent customer service at all times as it is a key role which impacts on the customer experience. The Gateline CSA is responsible for ensuring that all customers enter and exit the gatelines safely, and that customers have a valid ticket for their journey.

Duties include:
* Delivering consistently high standards of proactive and reactive customer care and remain highly visible at all times.
* Answering customer enquiries about train running and journey information in a friendly, welcoming and approachable manner
* Follow station security processes. Respond to customer enquiries and in times of disruption ensure that the customers' needs are placed first.
* Issue tickets and excess fares as appropriate to those customers liable to pay penalty fares.
* Handling cash and depositing/reporting accurately.
* Take responsibility for management and operation of ticket gates.
* Carry out all tasks to comply with Cash regulations and Accountancy procedures.
* Read all notices,breifs and circulars and adhere to all Company Instructions
* Assist in the training of new staff as appropriate
* Take responsibility for the overall appearance and cleanliness of the station to ensure that it is maintained to the highest standard.
* Be prepared to act as a nominated person in possible penalty disputes that may go to court
* Report all equipment and facilities failures/faults in a timely manner

Desirable Skills / Qualifications:
* Experience of working in a front line customer service environment.
* Able to remain calm in all situations.
* Excellent communication skills
* Must be able to work at various shift times throughout the week including weekends, early starts, late finishes (approximately 36 hours).
* Able to work in a time pressured environment and also able to keep themselves motivated in periods of down time

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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