The Role:
* Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.
* Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively.
* Investigate customer needs through professional and technical consulting and specialist assistance.
* Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction.
* Prepare all required technical documents and reports for project contracts and provide relevant technical supporting documents to the service execution teams.
* Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement.
Desirable Skills / Qualifications:
* Degree in Electrical/Electronic or Control Instrument Engineering.
* 3-5 years of experience in Instrument Service.
* Excellent communication, presentation, co-ordination and inter-personal skills.
* Good command over spoken and written English and proficiency in computer.
About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.
Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.