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  • Job reference: RMS0218963

Service Operation Manager (Industrial Automation)

  • Sector: Automotive
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 06/11/2019
  • Duration: 1 year
This vacancy has now been filled.

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The Role:
Service Operation Manager
Reporting to the Operations Manager, your key areas of responsibilities will include, but not limited to:

Driving Service excellence through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines.
Allocating, driving and monitoring work to projects based on order content, delivery time, competencies and workload - effectively utilizing available resources through proper planning and scheduling to meet delivery targets.
Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales, and utilizing customer feedback to drive consistent development of processes and practices.
Exceeding customer expectations by understanding and anticipating current and potential needs.
Implementing health, safety and environmental directives, and ensuring instructions and regulations are communicated well within the team (including subcontractors), while monitoring and reporting progress and results.
Leading service productivity improvement activities in collaboration with the Quality and Continuous Improvement team, utilizing efficient tools to streamline Service processes and applications to support the customer.
Working closely with HR to ensure that the electrical service team is properly organized, resourced and supervised, with all Field Service team members certified in line with global certification and local regulations.
Reviewing competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.


A bachelor degree in electrical engineering.
More than 10 years of experience in service or project management, working as electrical service engineer or project manager with electrical equipment and system.
Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing or project management of electrical equipment and system in oil & gas industry .
Current professional engineer valid in Thailand
Knowledge of Electrical equipment and system, Knowledge of business administration is advantage.
Ability to travel to all area in Thailand and sometime in Asia.
Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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