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  • Job reference: RMS0212154

Technical Assistant

  • Sector: Oil & Gas
  • Location: Houston, Texas
  • Job type: Contract
  • Date posted: 12/06/2019
  • Duration: 6 months
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
Summary:
Coordinate Workstation Patching Mitigation project. Collaborate Release and Systems Management (RSM), End User Computing design, End User Remote Support and GIL Hardware Inventory Management teams to gather requirements, document processes, troubleshoot and resolve issues.
Develop a plan to eliminate/reduce recurrence of issues. Measure success and regularly communicate status with P&RM leadership.


Job Responsibilities:

Support for technical, application and deployment issues related to GIL Agile deployments
* Maintain and update The CDOC LCM Knowledge Base, Known Issues list and deployment procedures
* Coordinate with Application Testing Coordinator, End users, IT Support and Application owner/support to resolve or mitigate application compatibility issues
* Provide application compatibility testing and deployment feedback to Level 3 Design teams
* Remote desktop support sometimes necessary to further troubleshoot technical issues.
* Perform Office and Windows 7 & 10 troubleshooting on Desktops and Laptops devices
* Perform technical support for Office on mobile devices
* Support hardware and software for Lenovo laptops and HP desktops
* Support Outlook Email client's PST file migration project

Required Qualifications:
- Experience with Microsoft Center Configuration Manager (SSCM)
- Excellent computing skills
-Well developed computer skills are required, proven proficiency in Microsoft Suite and Windows 7 & 10 applications
- Experience with patching large amounts of work stations.
- Proven initiative team work and organizational skills
- Proven business sense with strong troubleshooting and decision making abilities
- Experience coordinating large/long projects
- Strong communication and problem solving skills

Education/Experience:
- A degree in Information Technology preferred not required
- 5-7 years of experience in related field

Interview Process:
* One round of phone interviews with manager ( local candidates only)

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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