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  • Job reference: RMS0184221

Global CRM Process Analyst

  • Sector: Automotive
  • Location: West Midlands
  • Job type: Contract
  • Date posted: 30/08/2017
  • Duration: 13 weeks
This vacancy has now been filled.

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The Role:
The CRM CFDS (Customer First Data Standards) Process Analyst is a first line report of the Global CRM Operations Senior Manager, who in turn reports to the Customer Processes & Operations General Manager for the client.
The main goal of the Customer First Data Standards project is to define a single standard and set of guidelines for managing customer data and contact permissions that is both legally compliant and forward thinking in terms of our Customer First strategy. This will help the client become GDPR compliant for May 2018.
This role requires cross department working in order to support the SV-CRM Programme and other Marketing, Sales & Service business departments to define and drive the new requirements and processes that need to be delivered as part of the downstream impact assessments based on the Customer First Data Standards project.

3 KEY SKILLS REQUIRED:
1)Strong business process mapping experience.
2)Proven track record of delivering business requirements documents for CRM processes
3)Experience of working successfully with technical design teams to ensure that the delivered CRM design matches the business requirements document.

Responsibilities:
Support SV-CRM Programme and other Marketing, Sales and Service departments to kick-off impact assessments in each business area to implement the Customer First Data Standards and be GDPR compliant by May 2018.
Support business workshops to evaluate the CFDS guidelines, and understand implications to people, process, systems and data in each business area.
Help define detailed business requirements for customer data processes within SV-CRM based on CFDS guidelines and GDPR requirements.
Help document end to end process flows at data field level to ensure the proper understanding and communication of CFDS business requirements into SV-CRM programme teams in sufficient detail to enable technical design.
Work with the Global CRM team (MR2) to ensure alignment to current process scope.
Ensure project plan and milestone tracking is in place to monitor the business area impact assessments and action planning for CFDS.
Identify and raise process gaps and incon

The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

Essential Skills / Qualifications:
Experience of working across multiple departments to identify process gaps with the global template.
Strong preference for previous experience of working within the automotive industry.
Strong academic background.
High personal motivation and desire to succeed - passionate, self-confident and committed.
Self-starter: takes the initiative and does not need to be directly led.
Strong communication skills.
Supports positive change in the team, department and wider organisation for maximum impact.
Challenges self to identify continuous improvement opportunities.
Unquestionable personal and professional integrity.
Open-minded and culturally sensitive.
Ability to remain motivated within a fast paced and high pressure environment.
Sets high professional standards for themselves and others.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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