Accessibility Links
  • Job reference: RMS0186754

Service Desk Administrator

  • Sector: Automotive
  • Location: West Midlands
  • Job type: Contract
  • Date posted: 02/11/2017
  • Duration: 1 year
  • Time left:
    d h m s
    (30/11/17)
This vacancy has now expired.
Send jobs like this to my email    What's this?

The Role:
Acting as an integral member of the HR Shared Service Centre, you will be responsible for providing front line HR support to the employees of a national, highly reputable automotive manufacturer. You will be responsible for identifying and responding to specific queries raised by employees through the Ticketing system and over the phone. This role is at the front end of the new HR Direct shared service and is a great opportunity for an individual wishing to progress with a career in HR. Key Performance Indicators will be as follows:

- Speed of answer of telephone queries
- First contact resolution of tickets received by Contact Centre
- Considered responses given to email and portal responses
- Case resolution to Tickets received

Key Accountabilities and Responsibilities:
- First point of contact for customer, answering customer queries (telephone and email) on specific policy and procedures
- Responsible for accurately understanding customer queries, and delivering excellent service to customers by dealing with as many customer queries as possible on first contact
- Executing transactions on behalf of the employee
- Identifies customer requests and sends them to the correct teams for management
- Effectively utilises the ticketing tool by creating, accurately recording and managing customer requests
- Responsible for documenting and escalating issues and problems as they arise
- Redirects non HR queries as required
- Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time
- Key Interactions with all UK employees, Trade Unions, International HR Managers and other supporting functions i.e. Payroll, Business Protection, IT, Company Vehicles, other HR functions, HRBP, CEO, Internal HR Direct teams, Tier 1 Service Operations and Tier 2

Skills Required:
1) Excellent communication skills - spoken and written
2)Ability to work in a fast paced environment, working with a proactive approach to change
3) HR generalist/administrative experience

Experience Required:
- Excellent communication skills, both spoken and written
- Experience of working within an HR environment
- Strong ability to organise self to ensure prioritisation of workload to meet SLA's
- Ability to work in a fast paced environment with a proactive approach to change
- IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Desirable:
- SAP Proficient including use of PB, PA and PPOSE
- Working knowledge of ticketing systems, preferably CloudforService (C4S)
- HR Generalist experience with working knowledge of key HR practices such as disciplinary, grievances, absence management and recruitment
- CIPD qualified or working towards qualification

The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Similar jobs
Anupreet Johal
Process Analyst Location Gloucester, Gloucestershire Duration permenent The Role: - Providing process development support to process...
Venera Baidossova
Recruiter Location Houston, Texas Duration 6 month The Role: Responsibilities for this position may include but...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.