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  • Job reference: RMS0190493

Voice of the customer

  • Sector: Automotive
  • Location: West Midlands
  • Job type: Contract
  • Date posted: 07/02/2018
  • Duration: 6 months
  • Time left:
    d h m s
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The Role:
Automotive Opportunity
Based in the west Midlands
Contract vacancy

Position Description:
Support the definition of Customer Requirements for new technologies through collation of VoC data and application of the Kano tool.
Analysing customer feedback through external/internal data from a variety of source including JD Power APEAL, Customer Surveys / Clinics, Competitor Benchmarking, Parallel industries Benchmarking ( consumer electronic products..).
Deliver Failure Mode Avoidance activities for new Features and ensure that all resulting gaps from the FMA activities are captured in the customer requirements.
Maintain and improve QVoC FMA documentation: processes, LWI, templates
Develop coaching capabilities within QVOC for the writing of the customer requirements for the new features "

Skills Preferred:
Strong project management experience and good written and verbal communication skills
Ability to work within cross-functional teams
Educated to degree level

The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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