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  • Job reference: RMS0215865

IT Service Desk Support

  • Sector: Oil & Gas
  • Location: Houston, Texas
  • Job type: Contract
  • Date posted: 29/08/2019
  • Duration: 12 months
  • Time left:
    d h m s
    (10/10/19)
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The Role:
Client is seeking an experienced Service Desk Analyst/Technician to support Downstream IT within the Pasadena Refinery in Pasadena, TX. The Service Desk Analyst will sit on a team who supports the control and information systems at the refinery. The Service Desk Analyst will work with a dedicated refinery IT team as well as central off-site groups. The position is slated for at least 1 year and will continuously extend over time.

Summary: The Service Desk Technician provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The technician manages requests via service desk software that tracking, follow-up and closure of incidents.

Requirements:
* 5+ years of experience in Service Desk or similar work required.
* Experience creating, escalating, resolving IT tickets required.
* Service Desk support experience supporting a Windows environment required.
* Candidate must be able to lift 40 pounds.
* Have initiative, seek out problems or issues for resolution.
* This position requires working outside and in a manufacturing plant. Candidate must be able to obtain TWIC from Department of Homeland Security.
* Must be a good communicator and balance multiple tasks.
* Candidates local to the Pasadena/Houston metro area.

Preferred:
* High School Degree or GED strongly preferred
* Service desk or helpdesk support within a refinery, industrial environment strongly preferred

Education: High School Degree or GED required

Responsibilities:
* Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM) for Windows environment. This could include Access Control, Password Reset, problem resolution through technical scripts and knowledge base, Printer Installations & configuration, GUI installs / updates.
* Work with a dedicated refinery IT team as well as central off-site groups

**Location within Pasadena Refinery Site:
1. Will this position spend all or of the majority of his/her time in the administration building or office tower?-Administrative building
2. Will this person be working within the refinery outside of the administration building? If so, roughly what percentage of their time? - 1/3 of their time will be outside the admin building
3. Will this person spend the majority of their time working in a trailer setting within the refinery? - No
4. Will this person be required to enter any process units? If so, roughly what percentage of their time? - Yes, 5% of their time.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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