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  • Job reference: RMS0218325

Customer Order Specialist (with SAP)

  • Sector: Engineering
  • Location: Birmingham, West Midlands
  • Job type: Permanent
  • Date posted: 22/10/2019
  • Duration: permanent
This vacancy has now been filled.

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The Role: Based in Coleshill, Birmingham B46
Our client is seeking a specialist Customer Order fulfilment Specialist with SAP knowledge.
Duties will include but not limited to:-

Order entry (PO creation based on customer PO requirements)
Order change management
Sales Order date management
Dealing with backlog management based on daily file (including overdue management)
Weekly pacing of assigned backlog
Following up with Supply Chain, Sales, Services, to ensure on time delivery based on customers' & business' needs
Coordination and resolution of blocked orders in cooperation with other functions.
Urgent delivery handling
Documentation management (e.g.: invoices, order confirmation, control-reports)
Regularly review the business dashboards and metrics available on Salesforce and on Qlikview

Dealing with Customer enquiries - i.e. - Stock Check Price check Answering technical questions Answering web related inquiries Answering account related inquiries etc
Handling Complaint management - i.e. - Log complaint, chase complaint, arrange collection of returned goods Follow-up with involved functions Customer Master work-flow initiation

Able to maintain high quality relationship with dedicated customers.
Answering incoming customer calls
Initiating & completing outbound calls to customers
Informing customers about promotions, buying opportunities.
Attending conference calls

The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

Essential Skills / Qualifications:
High School degree or equivalent
Strong communication skills; fluency in English
Working level of Microsoft Office applications, Skype, advanced level of Microsoft Excel;
SAP and SFDC knowledge based on the training provided by the company;
Accuracy in the execution of assigned tasks
Customer focused
Able to deal with:-
Problem solving - ability to make action-oriented decisions
Capable of handling conflicting priorities;
Continuously look to develop existing processes.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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