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  • Job reference: RMS0219031

Customer Service Advisor

  • Sector: Power & Energy
  • Location: Sutton Coldfield, West Midlands
  • Job type: Contract
  • Date posted: 07/11/2019
  • Duration: temp to perm
  • Time left:
    d h m s
    (19/12/19)
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The Role:
Working in a busy office and Manufacturing site, our client is recruiting for a Customer Service Advisor / Factory Administrator for their site in Coleshill on a temp to perm basis

* Dealing with customer queries for both UK and Export markets (verbally and by email)
* Inputting orders onto in-house system, releasing EDI orders and checking stock
* Liaising with Production & Production planners for availability
* Dealing with internal & External queries
* Chasing carriers for delivery information and Pod's
* Booking worldwide export shipments with freight forwarders and preparing required documentation for destination country
* Raising internal investigation paperwork for quality issues/short deliveries or picking errors

The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

Essential Skills / Qualifications:
Excellent customer service skills
Exports experience
Liaising with internal departments
Excel skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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