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  • Job reference: RMS0180598

Customer Support Specialist - Export

  • Sector: Engineering
  • Location: Nottingham, Nottinghamshire
  • Job type: Permanent
  • Date posted: 05/06/2017
  • Duration: permanant
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Company:
Fircroft is working in partnership with a global expert in the design, development, and manufacture of electrical products . The company have established themselves as a market leader and their name has become synonymous with unique quality and outstanding products. This a new position due to growth and gives the right individual the opportunity to be part of international band name.

The Role:
This person with report directly to Customer Support Specialist Supervisor and will assist in efficiently administering sales orders, queries and complaints to ensure a high level of customer service. The person will assist with day to day management of departmental export FCL bookings including documentation, customs entries, releases & deliveries and invoicing.

Main Accountabilities:

* To administer all export orders in an efficient, acceptable manner in line with the procedure in place
* To develop good working relations with the customers, their agent, Spatial and other departments to ensure all the customers' requirements are met
* To ensure all terms and conditions on the order are examined and either accepted or rejected and the customer advised accordingly
* Liaise with other Departments to ensure timely procurement and dispatch of stock orders
* To produce the correct documentation to meet both the customers and legal requirements
* To advise Customers of prices and availability of stock
* To ensure the computer invoice complies with the quotation, order and the export invoice sent to the customer
* To handle any customer complaints in accordance with procedures in place and the requirements of ISO9001:2000
* Provide support and liaise with the external sales team.
* To offer assistance to other members of the UK & Sales export team
* To ensure level of work is up to the standard required
* Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities

Essential Skills / Qualifications:
* Operational commercial skills which are customer focused
* Good keyboard skills
* Thorough knowledge of payment and export terminology
* Customer knowledge
* Knowledge of the requirement of BS EN ISO9001:2000
* Awareness of influences internal and external which may affect the business
* Good communication skills
* To be able to work effectively under pressure

Benefits, Prospects & Training

You will receive first class training including personal development and the opportunity to work alongside some of the most highly skilled engineers in the industry. The company is keen on investing in their staff, giving them the tools and training they need to achieve their full potential.

Immediate start is available with interviews being held currently. If you would like to apply please send your C.V quoting the job reference alternatively call Jamie directly on 01925 281604 to discuss this opportunity further

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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