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  • Job reference: RMS0225400


  • Sector: Power & Energy
  • Location: Various Sites
  • Job type: Permanent
  • Date posted: 05/06/2020
  • Duration: permanent
This vacancy has now been filled.

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The Role:
Reporting to the Service Team Leader, you will execute Service work on MV & HV equipment, according to work instructions and in accordance with company standard processes, quality standards and safety guidelines. Typical tasks include HV & MV equipment installation and commissioning, routine maintenance, extensions, replacements, identifying technical problems and making analysis through remote or on-site activity.

You will deliver quality customer service to satisfy customers, in close co-operation with customer and other teams, taking actions to identify new Service business opportunities for the business.


1. Service delivery
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).

2. Customer approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them

3. Materials and supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

4.Documentation and reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.

6. Operational excellence
Provides recommendations to management to improve operations and customer service.

7. Health, safety and integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

The Company:
This company are one of the most recognized and respected players in their market sector. Through offering innovative and sustainable solutions to the global power and energy market, they are continuing to grow and develop the services and technologies delivered to customer both in the UK and internationally. This division of the business, specialises in solutions for the global power transmission and distribution markets.

Essential Skills / Qualifications:
- Qualified Electrician, or Electrical Engineer, with >4yrs of Service experience in the MV or HV Electrical Industry.
- MS Office skills including Word, Excel, PowerPoint etc
- Fluent written & spoken English
- Excellent organizational and co-ordination skills with the ability to priorities and manage peaks in workload.
- Excellent interpersonal skills with the ability to engage with employees and customers in a professional manner, both in person and via telephone, and a strong focus on managing customer relationships.
- Good knowledge of safety, and environmental requirements.
- Experience in delivering client-focused solutions based on customer needs.
- Self-motivated and able to thrive in a results-driven environment.

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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