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  • Job reference: RMS0186303

Engagement Manager

  • Sector: Power & Energy
  • Location: Wokingham, Berkshire
  • Job type: Permanent
  • Date posted: 24/10/2017
  • Duration: permanent
This vacancy has now been filled.

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The Role:
Exciting permanent opportunity for an Engagement Manager to manage complex software projects for clients in the electricity industry.

The objective of the Engagement Manager role is to ensure successful relationship management of assigned customer(s) through:

* Managing customer expectations to create a positive customer experience.
* Working closely with internal delivery teams to meet the overall objectives of project delivery.
* Assist or resolve customer issues quickly to further improve the customer experience.

Typical duties/responsibilities may include, but are not limited to, the following:

* Provides leadership to on-site staff and create a culture that is customer focused, demonstrates a sense of urgency, and takes pride in customer success
* Actively develops personal relationship with all level of the organization internally as well externally with the customers such as executives, mid-management, project management, engineering management, finance, accounting, contracts and legal.
* Recognizes what is important for different functions and persons to accomplish project goals and objectives
* Works proactively to set customer expectations to assure the acceptance of the project deliverables and to enhance long-term customer satisfaction
* Acts proactively to avoid/minimize risk and turn situations into opportunities
* Understands project contracts thoroughly, uses this knowledge to negotiate or to assist in customer negotiations and utilizes terms and conditions to the company's advantage
* Creates effective reports (status/progress) to all stakeholders with appropriate level of detail for desired understanding of the true project status and what needs to be done to accomplish the projects goals and objectives
* Participates in and presents status in reviews with senior management on a periodic basis
* Establishes rapport with other departments and uses these relationships to manage project deliveries via influence were needed.
* Identifies and manages overall project delivery risks through effective identification, mitigation and tracking of the identified risks
* Participate in managing day-to-day activities in one or more customers.
* Some national and international travel is required as needed for the successful execution of the projects for the assigned customer(s)

The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

Essential Skills / Qualifications:
* A demonstrated ability to deliver commercial projects of different sizes (up to at least £7m), complexity and contractual types including fixed price, T&M, Maintenance and Support as well as, recurring revenue project to end-customers
* Ability to lead and motivate internal and external teams, at times across wide geographical areas, through the project lifecycle, including but not limited to, monitoring and reporting on the progress, risk and issues of activities and tasks
* Ability to think ahead and plan over a multiyear time span
* Positive, proactive, and energizing personality, while still remaining calm under pressure

Desirable Skills / Qualifications:
* Electricity / utilities markets experience
* Experience of complex software project management
* Knowledge and/or experience of mathematical optimisation
* Experience of power systems software e.g. energy management or SCADA systems

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Key words: project manager, client facing, customer facing, engagement manager, programme manager, program manager, power system, power systems, optimisation, software, software project manager, utilities, utility, electricity, electricity market, power market, power systems software, utilities software, energy management systems, market management systems, integration, migration, system upgrades, senior business analyst, SCADA, power distribution, power transmission, distribution network operator, transmission operator, senior project manager, project management, price2, PMI

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