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  • Job reference: RMS0218784

IT Operations Manager

  • Sector: Commercial
  • Location: Stoke on Trent, Staffordshire
  • Job type: Permanent
  • Date posted: 01/11/2019
  • Duration: permanent
  • Time left:
    d h m s
    (13/12/19)
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The Role:
As IT Operations Manager, you will lead and ensure effective engagement of senior stakeholders across the business whilst overseeing end-to-end delivery of IS/IT services and solutions.

This will include being directly responsible for delivery and deployment of complex IT/IS solutions that will take the business to the next-level in terms of best-in-class customer delivery and competitiveness.

You will act as the subject matter expert for qualifying and prioritizing application demands of the business, and ensuring the most appropriate process or solutions is recommended and delivered to improve efficiency and operational functionality of business-user applications.

* Partners with the Local Management to qualify and prioritize demand. Recommends appropriate processes/projects supporting IS systems/projects to the Local Units organization to improved efficiency, effectiveness, quality and/or operational functionality.
* Leads and/or monitors delivery of IS solutions/service/support within a Local Business Unit/Function/Country.
* Collaborates with Business Process Owners of the Local Unit to map business process demand to existing or new IS solutions/services.
* Monitors that IS Standards and IS Guidelines are adhered to.
* Develop annual budget within Controlling process and where relevant manage assigned budget effectively.
* Deliver activities within agreed schedules and costs.
* Executes as single IS interface to Local Business Unit/Function/Country Management.
* Manages relationships with stakeholders to update status, resolve issues, and manage expectations.
* Informs/consults relevant IS colleagues on any change or project activities
* which may have a major impact on the others' areas of responsibility.
* Executes, for assigned tasks, all actions in IS processes according to agreed RACIS and LEC specification.

The Company:
This company are one of the most recognized and respected players in their market sector. Through offering innovative and sustainable solutions to the global engineering and construction market, they are continuing to grow and develop the services and technologies delivered to customer both in the UK and internationally.

Essential Skills / Qualifications:
This person will have overall responsibility and accountability for all demands within a fast-changing business environment, therefore you will need to have experience of stakeholder management and business engagement within an IT service delivery focused environment.

* Minimum of 5 years' experience within a similar position
* Minimum of 2 years management experience within an IT/IS Environment
* Solid application technology experience
* Solid Business process knowledge
* History of Dealing with senior stakeholders and the ability to build solid foundations and become a trusted face for the business

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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