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  • Job reference: RMS0223097

Service Solutions Manager

  • Sector: Power & Energy
  • Location: Dublin
  • Job type: Permanent
  • Date posted: 20/02/2020
  • Duration: permanent
We're sorry this position has now been filled.

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The Role:
Our Service business has comprehensive solutions for the grid across the generation, transmission and
distribution value chain - serving utility, industry, transportation and infrastructure customers. Reporting to Commercial Manager, you will define & implement actions to grow service solutions, improve customer satisfaction and increase profitability. Lead the Service team and promote a safe working environment.

Implements Service strategy, in line with global and regional initiatives and providing both challenge and support for the local portfolio. Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value add service product & Solution offerings supporting Life Cycle Management (LCM).

Duties:
* Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products.
* Ensures customer satisfaction issues are registered and responded to by team.
* Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market
* Collaborates with Business Units and account teams to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.
* Works closely with the local sales team to develop Service opportunities and recapture end of life services and renewal projects.
* Drives service efficiency by ensuring adequate skills for service sales team members and that the area of responsibility is properly organized and staffed.
* Coaches the team in formulating plans, in negotiating, and in developing customer segment expertise.
* Creating a culture where health, safety and integrity are key to all Service works within the organization.
* Recognise exemplary performance in the team to promote positive behaviours internally and externally.

The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

Essential Skills / Qualifications:
- Fetac level 6 Electrical certificate
- >3 yrs Experience in Service Sales & Management where previous positions have made you an experienced leader who brings enthusiasm and energy to the business and foster a culture of teamwork, including professional development of your own team.
- Strong business acumen and a results-oriented and proactive personality are other crucial qualities of yours.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing HV & MV Equipment, transformers or other industrial/technical products, which you have supplemented with experience of production, operations and/or marketing & sales.
- Excellent presentation and communication skills, verbal and written
- MS Office
- Knowledge of ISO 9001, ISO 14001, ISO 45001
- You are responsive and good at networking as well as comfortable with making crucial decisions.
- Ability to travel to domestic and international sites

Desirable Skills / Qualifications:
- Degree in Electrical Engineering combined with commercial competence
- More than 5 years of experience in managerial positions, working as first line manager of a Service team
- Lean 6s Yellow belt
- Experience with enterprise asset management and its application

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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