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  • Job reference: RMS0186298

IT Support Technician

  • Sector: Commercial
  • Location: Workington, Cumbria
  • Job type: Permanent
  • Date posted: 24/10/2017
  • Duration: 1 month
  • Time left:
    d h m s
    (18/12/17)

The Role:
The focus of this role is to provide IT support for the company's software and hardware infrastructure including all aspects of desktop equipment, server and network equipment and student ILT services.
The role may also include other tasks as directed by the Technical Support Manager.

Duties and Responsibilities

You will be responsible as part of the IT support team for responding to support requests in person, over the telephone, via email and through the company's help desk system. The company operates a multi-site network through Cumbria, with approximately 150 staff and 1200 student users and delivers services primarily using Windows based server and desktop products, Office365 and specialist educational products.
* The successful candidate will display both a technical aptitude and a willingness to work flexibly and adaptability with self motivation and diligence to fulfil this role.
* Deal with telephone enquiries, responding to queries as appropriate.
* Work to promote and contribute to Gen2's Equal Opportunities Policy
* Perform other duties and responsibilities as assigned by the Technical Support Manager.

The Company:
Our Client is a first rate educational body with an end goal of educating, developing and inspiring the next generation of workers to the highest standard in order for them to enter the local working market. Our client operates in over 7 locations within Cumbria and has contributed monumentally to the local supply chain with 97% of apprentices going directly in to full time employment.

Essential Skills / Qualifications:
* Experience troubleshooting PC hardware, Windows XP, Windows 7, Windows server (2003 or 2008) and networking technologies is essential
* A relevant IT qualification and/or relevant experience in an IT role is required.
* The ability to be adaptable to fulfil both a technical role and a role providing data administration services is essential
* Excellent IT Skills including experience of using all Microsoft office packages
* Able to work in a fast-paced environment to achieve against tight deadlines
* Excellent organising ability
* Strong communication skills
* Flexible and adaptable with high levels of drive and tenacity

Personal Qualities

* Proven ability, maturity and confidence to deal with a diverse range of personnel
* Ability to work on own initiative
* Patient and shows control in challenging situations
* Can take ownership for problems and assignment to resolution
* Is a good team player

Desirable Skills / Qualifications:
* A willingness to work out of hours on occasion as part of fulfilling IT service tasks
* Experience of CISCO equipment, MS Exchange, SQL Server and Active Directory management would be an advantage.
* Experience with virtualisation technologies would be an advantage.
* Experience of ILT products such as Office365 and Moodle would be an advantage.
* The ability to drive would be an advantage as occasional travel to other company sites within Cumbria will be required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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