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  • Job reference: RMS0207775

Junior IT Technician

  • Sector: Commercial
  • Location: Workington, Cumbria
  • Job type: Permanent
  • Date posted: 12/03/2019
  • Duration: permanent
This vacancy has now been filled.
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The Role:
The role is a customer facing role and the main duties would be:
* Providing first and second line support to staff and students, this may be remotely, over the phone or face to face.
* Visiting classrooms repairing issues with display screen equipment in the classrooms.
* Ensure that helpdesk tickets are resolved in compliance with the company SLA agreement.
* Provide admin support and update IT financial records as required to the IT department as required.
* Attend weekly helpdesk meetings updating the IT team on the status of tickets within the helpdesk.
* Work within the IT team to provide support to staff and students across the network, supporting around 800 devices over 5 sites running Windows 10.
* Creating user accounts for staff, students and commercial course visitors.
* Providing training to staff on IT systems.
* Using System Centre Configuration Manager to deploy operating systems and applications to clients.
* Configure and deploy a range of hardware to support staff and students across the company.
* Take part in active support visits to sites across Cumbria.
* Create and maintain documentation on the use of systems within to assist staff, students and the sharing of knowledge within the IT department.
* Provide support to the VLE as required.
* Assist IT Technicians and IT Support Lead with infrastructure work as required.
* The opportunity to develop skills within the IT industry. Time will be given to develop skills and access to online training will be provided as well as in department training.
* Extra out of hours work may be required.

The Company:
Our Client is a first rate educational body with an end goal of educating, developing and inspiring the next generation of workers to the highest standard in order for them to enter the local working market. Our client operates in over 7 locations within Cumbria and has contributed monumentally to the local supply chain with 97% of apprentices going directly in to full time employment.

Essential Skills / Qualifications:
* Good communication skills.
* Committed to ongoing training and developing their skills within the department.
* Good organisational skills.
* Enthusiastic and passionate about having a career in IT.
* Ability to work on their own as well as work as part of a team.
* Good troubleshooting skills.
* Must be able to drive.
* Previous experience using Active Directory and Windows Server preferred.

Desirable Skills / Qualifications:
* 800+ devices on the network ranging from laptops, desktops, tablet and mobile devices.
* Windows Server 2012 R2 and Server 2019.
* Windows 7 and Windows 10.
* Office365.
* Cisco Networking Equipment.
* Veeam Backup Recovery and Replication.
* Cyber Essentials and Cyber Essentials Plus accredited

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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