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  • Job reference: RMS0203468

Business Analyst - Marketing Sales, Service & CRM

  • Sector: Automotive
  • Location: Norwich, Norfolk
  • Job type: Permanent
  • Date posted: 06/12/2018
  • Duration: on going
This vacancy has now been filled.

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The Role:
* Capture business requirements and liaise with business to successfully introduce improvements to processes and systems in use within the wider group for Sales & Marketing (Commercial Director Domain)
* Ability to define and shape an improved Business Applications landscape. Ensure that company keeps up to date with technology to achieve & maintain a leading position within the automotive market especially within the Marketing & Sales (Commercial) division of the client.

* What is expected to be delivered and what action will this require?
* Capture requirements from the Commercial Division (Marketing Sales Service & CRM).
* Analyse, interpret and document those business requirements
* Define and map the detailed business processes that meet those business requirements
* Work with IT and 3rd Party suppliers and business to encourage collaboration and knowledge sharing.
* Communicate the benefits of your recommendations to all levels of business and IT
* Define and document the business systems architecture map that supports the business processes including existing technology and outline requirements for any new technology (ie the relationship between existing and any new architecture)
* Specify and cost any new or revised technical solutions.
* Act as project manager for small projects or under PMO for larger projects, to plan and deliver the solution.
* Define and document new and changed roles and / or reporting lines within the areas affected by the new solution(s).
* Support staff affected in making best use of the recommended solution, especially through UAT and Post Go-Live Support phases

Essential Skills / Qualifications:
* Educated to degree level
* Experience in similar role
* Knowledge of IT department support & development processes
* Knowledge of Sales / Marketing or CRM environment.
* Fluent English spoken and written
* Advanced PC skills (Office)
* Methodical, Analytical
* Strong analytical skills
* Team player
* Self-starter
* Technical hands-on
* Independent thinker
* Proactive "doer"
* Proven interpersonal skills with an ability to operate at all levels of seniority
* Willing to work outside of normal hours, including weekends.

Desirable Skills / Qualifications:
* Prince2 awareness
* BSc Degree or Equivalent
* SME in Sales / marketing / CRM
* Ideally you will have experience working in an Agile or Waterfall environment.
* Experience working on website or mobile app projects is desirable
* A proven ability to collaborate with experts in order to establish the technical vision and analyse the trade-offs between usability and performance needs
* Proven interpersonal skills with an ability to operate at all levels of seniority

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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