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  • Job reference: RMS0207292

General IT Engineer

  • Sector: Automotive
  • Location: Norwich, Norfolk
  • Job type: Permanent
  • Date posted: 01/03/2019
  • Duration: permanent
  • Time left:
    d h m s
    (12/04/19)
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The Role:
The General IT Engineer will provide a high quality 1st and 2nd line support of the Desktop and Network estate to the business, by the effective management and control of the IT environment and specialist support organisations.

Management of IT Service incidents to resolution

Technical resolution of IT Service incidents

Liaison with specialist support organisations

IT Service management input to new requirements and technologies

Technical input for system maintenance and outages

IT Service Policy and process definition and enforcement

Implementation of IT Change and Project requests

Adherence to IT Service, Change and Security processes and procedures

Support documentation for BAU take-on

Desktop Support

PC builds and Client deployments

Support of hardware/break fix/part replacement

Microsoft office applications support (Word, Excel, Outlook etc)

Key business applications (IFS, AS400, Catia, SmarTeam, OneTeamCentre etc)

Network Support

Technical configuration and management of network and security equipment/systems

Network fault diagnosis and Management of Issues of Resolution

Network and Security System support, administration and Monitoring

Risk assessment and management

Implementation of external audit recommendations

Essential Skills / Qualifications:
Qualifications and Experience (Essential & Desirable criteria)

Essential Criteria:

ITIL v2 awareness

Experience with Windows desktop operating systems, (Windows 10, 7, XP, 2000) Diagnostic tools, (BART PE, MDT) Microsoft Office Suite (2003, 2010, Office 365)

Network core and edge device configuration, including WiFi APs and controllers

Use of network monitoring tools

Knowledge and experience of Audio Visual system set up and support

Experience in administering IT systems, providing 1st/2nd line support within a medium/large environment.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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