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  • Job reference: RMS0192555

IT Desktop Engineer

  • Sector: Automotive
  • Location: Norwich, Norfolk
  • Job type: Permanent
  • Date posted: 02/04/2018
  • Duration: on-going
  • Time left:
    d h m s
    (30/04/18)
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The Role:
To provide a high quality IT Service to the business by the effective management and control, of the IT environment and specialist support organisations.

Desktop support:

*PC build
*PC Client deployments
*Support of the hardware/part replacement
*Microsoft Office application (Word, Excel, Outlook etc)
*Key business application (IFS, AS400, Catia, Smarteam etc)

Additional duties:

*Management of IT Service incidents to resolution
*Technical resolution of IT Service incidents
*Liaison with specialist support organisations
*IT Service management input to new requirements and technologies
*Technical input for system maintenance and outages
*IT Service Policy and process definition and enforcement
*Implementation of IT Change requests
*Adherence to IT Service processes and procedures
*Adherence to IT Change processes and procedures
*Adherence to IT Security processes and procedures
*Support documentation for BAU take-on

The Company:
specialises in the design, development and manufacture of classic, sports and race cars

Essential Skills / Qualifications:
*ITIL v2 awareness
*Professional IT qualification - MCSA, MCITP, MCSE or MCP
*Windows desktop operating systems (Windows 7, XP, 2000) with imaging management and deployment tools (SCCM/SCOM/Ghost)
*Diagnostic tools (BART PE)
*Windows server functionalities (DHCP, DNS, WINS, Print Servers)
*Microsoft Office Suite (2003 onwards)
*Willing to work outside of normal hours, on call, including weekends (regularly at least once a month).

Desirable Skills / Qualifications:
*ITIL v3 awareness
*Prince2
*BSc Degree or Equivalent computer studies
*Linux environnent
*Apple iMac devices
*Windows server operating systems (Windows 2003 and 2008)
*Operating system patch management (SCCM/WSUS)
*Hypervisor/Virtualisation installation, configuration and administration (VMware v3.5 onwards)

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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