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  • Job reference: RMS0212487

IT Senior Support Engineer

  • Sector: Commercial
  • Location: Coventry, West Midlands
  • Job type: Permanent
  • Date posted: 20/06/2019
  • Duration: permanent
  • Time left:
    d h m s
    (01/08/19)
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The Role:
Duties / Responsibilities (Including Objectives of the role):

To provide a high quality IT Service to the business by the effective management and control, of the IT environment and specialist support organisations. To work as part of the IT Shared Service Delivery model.

*Providing holiday/sickness cover for facilities based within the Midlands
*Frequent travel to the other Midlands offices and Headquarters
*Alignment and adherence to the IT Strategy define by the IT Shared Service Delivery team
*Liaison with the IT Shared Service Delivery team, where necessary
*2nd/3rd line support of desktop client devices
◦Adherence to application, architecture and strategy
◦Adherence to security features, processes and procedures for their secure use
◦Adherence to the PC build and deployment strategy
*Providing supplementary 2nd line Server Support
◦Microsoft Server core functionality support (AD, DNS, WINS, etc)
◦Key Microsoft application support (Exchange, SQL, Print servers etc)
◦Account (Microsoft and Unix/Linux) creation and management
◦Network folder security and permission management
◦Server hardware support
◦CAD/CAE application support
◦Unix/Linux Server core functionality support (NIS, DNS, print servers, etc)
*Management of IT Service incidents to resolution
*Technical resolution of IT Service incidents
*Liaison with specialist support organisations
*IT Service management input to new requirements and technologies
*Technical input for system maintenance and outages
*IT Service Policy and process definition and enforcement
*Implementation of IT Change requests
*Adherence to IT Service processes and procedures
*Adherence to IT Change processes and procedures
*Adherence to IT Security processes and procedures
*Support documentation for BAU take-on


Qualifications and Experience (Essential & Desirable criteria)
*ITIL v3 awareness
Professional IT qualification - MCSA, MCITP, MCSE or MCP
*Windows desktop operating systems (Windows 10, 7, XP, 2000) with imaging management and deployment tools (SCCM/SCOM/Ghost)
*Diagnostic tools (BART PE)
*Windows server operating systems (Windows 2003, 2008, 2012 & 2016)
*Operating system patch management (SCCM/WSUS).
*Windows server functionalities (DHCP, DNS, WINS, Print Servers)
* Microsoft Office Suite (2003 onwards, including Office 365)
*Fluent English spoken and written
*Advanced PC skills (MS Office and MS Project)
*Methodical, Analytical
*Wide experience in administering IT systems, providing 2nd/3rd line support, with medium/large environments
*Team player
*Self starter
*Technical hands-on
*Independent thinker
*Willing to work outside of normal hours, on call, including weekends (regularly at least once a month)

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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