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  • Job reference: RMS0212531

IT Support Engineer- CAD, CAE & PLM software

  • Sector: Automotive
  • Location: Norwich, Norfolk
  • Job type: Permanent
  • Date posted: 20/06/2019
  • Duration: permanent
  • Time left:
    d h m s
    (01/08/19)
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The Role:
To provide a high quality IT Service to the business by effective management and control of the IT environment and specialist support organisations.

*Technical resolution of IT Service incidents
*Liaison with specialist support organisations
*IT Service input to new requirements and technologies, for consideration at Lotus
*Technical input for system maintenance and outages
*IT Service Policy and process definition and enforcement
*Implementation of IT Change requests
*Adherence to IT Service, Change and Security processes and procedures
*Creation and maintenance of support documentation

Qualifications and Experience required

Essential Criteria:
ITIL v3 awareness. A professional IT qualification - MCSA,MCITP, or MCP would be advantageous.
Windows desktop operating systems (Windows 10, 7, XP, 2000) is a must and you will also need the following experience in:

*CATIA V5 or V5-6 deployment
*Linux/Unix Scripting (bash/ksh/sh)
*Experience in PLM or PDM systems - One Teamcenter, SmarTeam
*Linux cluster environment including queue management
*Deployment of CAD/CAE/PDM software (Hyperworks, Oasys, MSC suite, LS Dyna).
*Fluent English spoken and written
*Advanced PC skills
*Wide ranging experience in administering IT systems, providing 2nd/3rd line support, with medium/large environments
*Willing to work outside of normal working hours, on call, including weekends (at least once a month)

A previous background in administrating IT systems, providing 2nd/3rd line support within medium large environments is essential

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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