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  • Job reference: RMS0212531

IT Support Engineer- CAD/CAE software

  • Sector: Automotive
  • Location: Coventry, West Midlands
  • Job type: Permanent
  • Date posted: 05/08/2019
  • Duration: permanent
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The Role:

Working for a long-established and world famous manufacturer of luxury British sportscars, your role will be to provide 1st, 2nd and 3rd line IT technical support for CAD, PLM and CAE softwares including Catia and Teamcenter. It is not essential that you have experience with these specific softwares as our client is happy to train the suitable individual; however they are looking for a versatile and flexible IT professional who has prior 1st, 2nd and 3rd line support experience in a technical/engineering setting and who isn't afraid to jump in and 'have a go'.

This position can be based either in Coventry area (with frequent visits to the main site) or at company HQ in Norwich area.


Key Duties and Responsibilities:
To provide a high quality IT Service to the business by effective management and control of the IT environment and specialist support organisations.

*Technical resolution of IT Service incidents
*Liaison with specialist support organisations
*IT Service input to new requirements and technologies, for consideration at Lotus
*Technical input for system maintenance and outages
*IT Service Policy and process definition and enforcement
*Implementation of IT Change requests
*Adherence to IT Service, Change and Security processes and procedures
*Creation and maintenance of support documentation


Essential Criteria:

  • ITIL v3 awareness
  • A professional IT qualification - MCSA,MCITP, or MCP would be advantageous.
    Windows desktop operating systems (Windows 10, 7, XP, 2000)
  • A previous background in administrating IT systems, providing 2nd/3rd line support within medium large environments is essential

Desirable:
*CATIA V5 or V5-6 deployment
*Linux/Unix Scripting (bash/ksh/sh)
*Experience in PLM or PDM systems - One Teamcenter, SmarTeam
*Linux cluster environment including queue management
*Deployment of CAD/CAE/PDM software (Hyperworks, Oasys, MSC suite, LS Dyna).
*Fluent English spoken and written
*Advanced PC skills
*Wide ranging experience in administering IT systems, providing 2nd/3rd line support, with medium/large environments
*Willing to work outside of normal working hours, on call, including weekends (at least once a month)



About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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