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  • Job reference: RMS0194771

Senior Technical Specialist - Vehicle Diagnostics

  • Sector: Automotive
  • Location: Norwich, Norfolk
  • Job type: Permanent
  • Date posted: 24/05/2018
  • Duration: permanent
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
The technical specialist will be responsible for ensuring our client's dealer service and support network is fit for purpose as it moves into it next generation of prodcts.

Key Responsibilities:

*Understand the impact vehicle architecture changes of our new products will have on existing dealer network.

*Ensure all current 'Aftersales' systems/ functions/ Information sources are considered and a strategy agreed for each.

*Work directly with other departments, wider group and suppliers to fully define the technical requirements for service operations going forward.

*Learn group diagnostics systems and requirements with a view to implementing on lotus products.

*Work with engineering and Group departments to fully define Diagnostic trouble codes (DTC) and customer symptom codes (CSC) for products and the resultant diagnostic fault trees.

*Collaborate with manufacturing engineering/ IT to ensure the required levels of vehicle data is captured robustly throughout the build process to enable potentially carry over group systems to operate in service.

*Support implementation of vehicle configuration and test systems (VCATS) within the manufacturing environment, ensuring downstream requirements are met.

*Define an introduction strategy and role out plan for the next generation dealer tool kit (LC-DS/GL-DS)

*Fully assess impact to diagnostics, warranty, parts ordering, technical information and vehicle servicing systems.

*Define and develop the required field operations supporting structure/ Organisation going forward.

*Work closely with the engineering team and wider group members to ensure robust software controls are in place for in plant and in field updates.

*Identify internal and dealer training requirements and develop a plan to support the launch of new product to market

*Define strategy for supporting legacy models currently in service.

The Company:
Specialises in the design, development and manufacture of classic, sports and race cars.

Essential Skills / Qualifications:
HNC minimum in automotive engineering
*Experience of dealer servicing and warranty systems
*Excellent understanding of IT systems and processes
*Understanding of automotive aftermarket systems and processes
*Ability to manage outsourced packages ensuring project deliverables are met
*Analytical and structured approach to work
*Confident communicator at all levels

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the Data Protection Act 1998. Fircroft will only process your personal data for the specific purposes of managing your application.

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