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  • Job reference: RMS0215005

IT Specialist

  • Sector: Automotive
  • Location: Coventry, West Midlands
  • Job type: Permanent
  • Date posted: 09/08/2019
  • Duration: full time
  • Time left:
    d h m s
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The Role:
Our Client is seeking an experienced IT Specialist to be based in the Coventry area. Working with the existing IT Team the chosen candidate is expected to play a major role in all elements of IT supporting our client across the business. locations as and when the business requires it.

Your responsibilities:
Learning and supporting the existing IT team (who work across multiple locations (Essex/Midlands (Coventry)
Support includes: telephone system, user issues, printers, network connectivity, cabling, server room management and software installations
Support IT related issues with Test Bed machines, keeping downtime to a minimum to meet business and customer deadlines
Resolving user issues within agreed SLA time-frames
Manage any major IT incidents ensuring effective communication to the affected users in a timely manner
Delivery of IT projects on-time and with consideration to customer satisfaction
Provide continuous feedback and updates on IT related issues to the Head of IT
Develop and maintain IT relationships. Particularly those with the Head Office (Graz, Austria), IT Team and Test Bed Support Teams. This will also include direct customer interaction and support at any location (Essex and Coventry)
Door access control and CCTV systems at all locations

The Company:
Our client is one of the growing industry leaders in advanced power train systems, focusing on future technologies including electric and hybrid systems

Essential Skills / Qualifications:
Comprehensive network administration experience of Windows, (and some Linux), in a Windows Active Directory based environment
Excellent communicator who appreciates and understands the importance of customer service
Maintain active directory/exchange user accounts/DFS Shares via FIM and AD and relevant file security permissions etc.
Must be able to work proactively, unsupervised and use own initiative to solve complex issues
Asset Management and Software license management experience
Conduct client, server (ESX) and user support
VMWare and Hyper-V. Basic administration knowledge of Virtual Machines
Maintain active directory/exchange user accounts/DFS Shares via FIM and AD and relevant file security permissions etc.
Firewall experience (Barracuda), VLAN experience and Switch Port Management
Experience of working with the RemedyForce IT ticketing system (or similar)
ITIL v3 Foundation
1st, 2nd and some 3rd line IT Support experience
Networking knowledge inc. TCP/IP, VLANs,

Desirable Skills / Qualifications:
Experience of maintaining vehicle Test Beds in an automotive setting or any IT experience within the automotive industry
Experience of working with remote IT support teams or international IT support teams

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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