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  • Job reference: RMS0190834

Customer Service Advisor (Office based)

  • Sector: Power & Energy
  • Location: Coventry, West Midlands
  • Job type: Contract
  • Date posted: 18/02/2018
  • Duration: 18 months ++
  • Time left:
    d h m s
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The Role:
Customer Service Advisor required for a long term contract based in our Engineering client's Coventry Offices

Hours Monday - Friday for a 40 hour week (8 hours a day 8.30am - 5pm)

Duties include but are not restricted to:
Customer Service Responsibilities.
Answering 50+ phone calls per day
Resolving customer issues
Raising and progressing returns and invoice queries
Root cause analysis and issue prevention

Overtime paid at overtime rate.

The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

Essential Skills / Qualifications:
Current relevant experience required
Able to multi-task
Able to deliver a first class customer experience in a fast-paced customer focused environment
A high level of IT literacy including Excel
Good attendance and timekeeping record

Desirable Skills / Qualifications:
SAP desirable

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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