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  • Job reference: RMS0173701

Order Entry/Customer Assistant

  • Sector: Power & Energy
  • Location: Coventry, West Midlands
  • Job type: Contract
  • Date posted: 19/04/2017
  • Duration: 12 months+
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The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

The Role:

Address - Foleshill Enterprise Park, Courtaulds Way, CV6
Working hours are Monday to Friday - 8 hours per day, 40 hours per week - 8.30am-5pm

* The Order Entry /Customer Assistant will take responsibility for resolving a wide range of customer issues ranging from the straight forward price and availability questions to investigation and resolving of invoicing and credit note issues.
* Develop a close working relationship with customers.

Key Responsibilities and duties:
* Raise orders received
* Identify and process priority orders
* Spot anomalies, communicate, manage and confirm they have been completed
* Keep on top of filing, archiving
* Log and escalate issues (eg pricing, incorrect set up in SAP)
* Organise any adhoc delivery requirement (overnights, same day, samples, catalogues)

**Able to work overtime as required at busy times**

Essential Skills / Qualifications:
Communicate with customers in a professional and clear manner, both written and verbal
* Accuracy/attention to details

Desirable Skills / Qualifications:
* SAP, Excel, Word

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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