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  • Job reference: RMS0209480

Desktop Support Tech

  • Sector: Oil & Gas
  • Location: New Mexico
  • Job type: Contract
  • Date posted: 15/04/2019
  • Duration: 6 months
  • Time left:
    d h m s
    (27/05/19)
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The Role:
Provides resolution to all desktop support requests. Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment. Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications. Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues. Works independently to troubleshoot all support requests and follow escalation policies. Participates in testing, documentation and implementation of assigned projects. Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.

Typically requires up to 3 years of experience. Entry level. Provides technical and/or administrative support. Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function. Performs routine, basic office/field tasks using established procedures.

Position Comments:
**Position will not start until May 1st
- Due to the difficulty finding talent in this area, the manager would like to start the search now and have you set expectations with candidates for a May 1st start date. We would like to go ahead and review/interview candidates

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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