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  • Job reference: RMS0183485

Desktop Support Technician II

  • Sector: Commercial
  • Location: North Dakota
  • Job type: Contract
  • Date posted: 10/08/2017
  • Duration: 6 months
  • Time left:
    d h m s

The Role:
Provides resolution to all desktop support requests.
Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
Works independently to troubleshoot all support requests and follow escalation policies.
Participates in testing, documentation and implementation of assigned projects.
Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Provides technical/functional and/or administrative support.
Will provide onsite support for multiple remote sites within ~100 radius. Will also work under the direction of a Field Telecommunications Technician to assist with support of Cisco based networks in office and the field

Essential Skills / Qualifications:
High School Diploma/GED
Typically requires 3-5 years of experience. Intermediate level
General working knowledge of specific systems, terminology and procedures used within the department
good customer service skills
must possess a valid driver's license

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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