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  • Job reference: RMS0215732

Bilingual Customer Service Representative

  • Sector: Oil & Gas
  • Location: Houston, Texas
  • Job type: Contract
  • Date posted: 23/08/2019
  • Duration: 12 months
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The Role:
Primary Responsibilities:

Carry out order processing and keep daily contact with customers. To provide and process information in response to enquiries and requests about products and services.
Skill Profile:
A minimum of 5 years experience as a customer service representative; sales assistant; logistics clerk or from a technical service focused role, ideally from a multi-national company, and possibly a company producing, distributing or transforming raw materials.
Bi-lingual in English/Spanish is a requirement.

Detailed Responsibilities:

* Upload and check customer orders with reference to all conditions, price, credit limit if existing; upload full instructions for the shipment, and prepare directly or ensure that all other necessary documents are available
* maintain a proper communication with customers for any request or issue concerning the orders; respond promptly to customer enquiries, including enquiries on pricing
* check product availability for the required dates
* organize workflow to meet customer timeframes
* send to customers order confirmation, shipping documents if required, and provide delivery information, keeping customers informed about variations
* follow the status of the order: material preparation, booking reservation
* handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims
* follow up invoicing process
* credit and debit note requests
* keep records of customer interactions and transactions, record details of enquiries, comments and complaints
* carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts

Technical Skills:
Customer Service and/or logistics principles and practices; some knowledge of administrative procedures; knowledge of chemicals and/or oil & gas industry is a plus
Computer Skills:
Proficient in Microsoft Office Suites; working knowledge of SAP system. Familiarity with (CRM) Customer Relationship Management software is highly desirable.
Additional Details:
Flexibility, resilience, problem solving and analysis; ability to work both independently and as a member of the team. Attention to detail. Strong interpersonal and listening skills, as well as very good verbal and written communication skills
10% travel may be required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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