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  • Job reference: RMS0209475

Field Service Co-ordinator

  • Sector: Power & Energy
  • Location: Warrington, Cheshire
  • Job type: Contract
  • Date posted: 15/04/2019
  • Duration: 6 months
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The Role:
A leading digital transformation of energy management and automation company are looking for a dynamic Field Service Co-ordinator.

The position will involve coordinating all customer activity and managing tasks to ensure the timely and accurate completion of work.

Working with your allocated Support Operational Managers to provide a streamlined process and enable them to focus on value added activity. You will support in the preparation and monitoring of contracts, planners, forecasts working with your stakeholders to ensure efficiency's and effectiveness. This will include Service operation manager, service technicians, credit control, customer validation, data quality, quality team.

Maintaining records in detail, you will provide accurate accounts of contract history. This will include contract creation, field quotes, customer orders, ensuring customer requirements are met (invoicing, scheduling), accuracy and attention to detail.

This position requires an individual with strong communication skills who can effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.

Further responsibilities will include:

* Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
* Ordering parts.
* Invoicing, goods receipting and gross margin reports.
* Processing contracts
* Forecasting
* General queries, emails, liaising with suppliers, obtaining proof of delivery, customer complaints.
* Liaising with colleagues and stakeholders within Schneider, including monthly calls with credit control and Support Operational Managers.

The Company:
Our client are a global business that specialise in providing digital, automation and engineering solutions to the global energy market. They operate on every continent globally and are at the very forefront of their industry, ensuring they continually innovate new technologies to stay ahead of the curve in an ever-changing energy market.

Essential Skills / Qualifications:
* Account Coordination experience
* Computer literate (Microsoft packages) and salesforce
* The ability to travel, when required to attend internal and customer meetings

Desirable Skills / Qualifications:
* Experienced SAP user
* Relevant experience in Account Coordination within a service environment
* Experience of working in a Customer Service environment
* Commercial experience

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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