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  • Job reference: RMS0210203

Service Co-ordinator

  • Sector: Power & Energy
  • Location: Warrington, Cheshire
  • Job type: Contract
  • Date posted: 15/07/2019
  • Duration: 12 months
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The Role:
A leading digital energy management and automation company are looking for a dynamic Field Service Co-ordinator to join the team at their Birchwood office in Warrington.

Enthusiastic and confident team players, the coordinators are responsible for facilitating all internal tasks required to enable the engineers to provide a world class service. Being an integral part of a fast moving, ever-evolving business, you must have the strong time management skills and a good work ethic.

This position requires an individual with strong communication skills who can effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.

Further responsibilities will include:
* Processing customer orders in chronological order
* Ensuring all customer purchase orders are processed within 24 hours, escalating any issues following the company standards.
* Creation and maintenance of customer accounts using BFS, Salesforce and SAP.
* Scheduling of Maintenance and Inspection Visits.
* Proactively manage your specific accounts in conjunction with Project managers.
* Creation of billing and invoice documents using SAP.
* Customer updates.

The Company:
This business is a global leader in the design, development, installation and commissioning of energy automation solutions across a wide-variety of sectors, including power, construction, infrastructure and renewables. With their global presence they are recognised as one of the most innovative companies in the industry.

Essential Skills / Qualifications:
* Computer literate - Microsoft office and Salesforce. SAP is desirable but not essential.
* Account Coordination experience within a service environment
* Experience of working in a Customer/Client Service environment

Desirable Skills / Qualifications:
* SAP user

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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