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  • Job reference: RMS0219647

Technical Coordinator/Administrator

  • Sector: Commercial
  • Location: Warrington, Cheshire
  • Job type: Contract
  • Date posted: 21/11/2019
  • Duration: 6 months
  • Time left:
    d h m s
    (02/01/20)
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The Role:
It is important that each Field Service Coordinators are enthusiastic and confident team players with the ability to multi-task and the drive to achieve results.

The Coordinator will need an ability to work to tight timescales in a pressurised environment and be accountable for each action taken. They will require an attention to detail to ensure all records are maintained on all systems that we operate.

Working as part of a team you will be responsible for facilitating all internal tasks required to enable your engineers to provide a world class service. You will be an integral part of a fast moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction.

As a Field Service Coordinator, you will be responsible for, but not limited to:

* Coordinating all activities for your customers, using your time management skills to prioritise and ensure accurate completion of all works. Including the following .
Invoicing, goods receipting and gross margin reports.
Processing contracts
Forecasting
General queries, emails, liaising with suppliers, obtaining proof of delivery, customer complaints.
Liaising with colleagues and stakeholders within Schneider, including monthly calls with credit control and Support Operational Managers.

* The preparation and monitoring of contracts, planners, forecasts working with your stakeholders to ensure efficiencies and effectiveness. This will include Service operation manager, service technicians, credit control, customer validation, data quality, quality team.

* Maintaining records in detail to enable an accurate account of contract history.
All documentation stored correctly, including contract creation, field quotes, customer orders, supplier proof of delivery attached, ensuring customer requirements are met (invoicing, scheduling), accuracy and attention to detail

* Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.

Essential Skills / Qualifications:
* Account Coordination experience
* Computer literate (Microsoft packages) and salesforce
* Flexible and willing to work as part of a team
* Good verbal telephone manner and written communication skills
* Self-starter with a pro-active, can-do approach
* Results orientated
* The ability to travel, when required to attend internal and customer meetings
* Ability to multi-task and prioritise workloads to achieve KPI's
* Ability to work under pressure in a demanding environment

Desirable Skills / Qualifications:
* Experienced SAP user
* Relevant experience in Account Coordination within a service environment
* Ability to demonstrate working in a Customer Service environment
* Commercial experience

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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