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  • Job reference: RMS0211387

Human Resource Generalist (Intermediate)

  • Sector: Engineering
  • Location: Calgary, Alberta
  • Job type: Contract
  • Date posted: 27/05/2019
  • Duration: 12 months renewable
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The Role:
General Information
Reporting to the Manager, HR Services you will provide support for all human resources inquiries from employees across the Client on a variety of HR processes, policies, practices and programs. In this role, you will also provide administration to support HR processes and partner with the broad HR team to deliver an exceptional employee experience.

Responsibilities
* Responds to queries and provides guidance on various HR topics in line with Client's HR processes, policies, practices and programs
* Support the administration of various human resources programs for employees and leaders
* Support queue management and triage of HR inquiries
* Collaborate with the HR partners to resolve and find solutions to escalated matters
* Provide high quality, timely and professional customer service to employees and leaders
* Support sustainment of process documentation, work instructions and knowledge articles
* Track and complete processes through various applications including SAP, SuccessFactors and HR ServiceNow
* Identify opportunities to improve our service focused on effectiveness and efficiency as well as simplify processes
* Participate in ongoing training and learning opportunities as well as projects or initiatives

Essential Skills / Qualifications:
Qualifications:
* Effective verbal and written communication skills
* Strong proficiency in SAP, case management applications, and Microsoft Office Suite - Outlook, Excel, Word, and PowerPoint
* Consistently deliver exceptional customer service
* Ability to resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
* Solid organizational, attention to detail, and time management skills to ensure that work related activities are completed in an accurate and timely manner
* Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
* Highly motivated to work in an open, team environment, employing a collaborative, continuous improvement mindset

Education/Experience:
* College or university degree in Human Resources, Business, or a related field
* Four or more years of HR or relevant experience
* Minimum of two year

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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