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  • Job reference: RMS0228739

Junior Desktop Support (charleston, WV)

  • Sector: Oil & Gas
  • Location: West Virginia
  • Job type: Contract
  • Date posted: 13/11/2020
  • Duration: 12 months
  • Time left:
    d h m s
    (25/12/20)
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The Role:
12 months contract
1 year experience in helpdesk/desktop support
Charleston, WV

Core Responsibilities: Provides support and maintenance of end user device hardware and software environments, including diagnosis, repair and upgrade activities. Decision Making: Makes routine decisions and recommendations using established guidelines, procedures or polices. Duties: Considered a junior administrative support role, resolves issues of a routine nature working under general supervision. Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software. Respond to and resolve incidents and service requests for workstation services. Analyze incidents and escalate if corporate wide solution is required. Document work logs and resolution of tickets in our Remedy system to ensure that the information is available to the rest of the Workstation Services team and the Service Desk. Develop Knowledge Base articles based on resolution of incidents. Assist with problem management.

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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