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  • Job reference: RMS0215223

Techinical User Support Specialist

  • Sector: Oil & Gas
  • Location: Houston, Texas
  • Job type: Contract
  • Date posted: 13/08/2019
  • Duration: 4 months
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
IT Support Analyst - Cybersecurity

Description
IT Support Analyst to provide technical support to IT users on issues related to cybersecurity applications.

Responsibilities
* Monitor and respond to service desk tickets
* Maintain and update operational documentation
* Update system configuration changes and updates
* Engage vendor support as required for technical issues and upgrades
* Verify application health and perform routine maintenance
* Recommend improvements to processes and technologies
* Work with other IT teams as required

Proficiencies
* Ability to learn new technologies
* Good verbal and written communication skills
* Analytical and problem solving (troubleshooting) skills

Nice to Haves
* Knowledge of Thycotic Secret Server
* Experience with Transact SQL (SQL query) and database structures
* Scripting experience (PowerShell, Python)
* Other Cybersecurity application knowledge

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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